Project:
The project of documenting the scope and quality of business processes and related customer development creates a basic platform for the subsequent maintenance of the system in a unified structure. It provides an overview of implemented customer extensions of the system in a clear form.
Scope and Technical breakdown of documentation:
- Personalized solutions and customer development
- Customer system interfaces
- Customizing personalized solutions
- User roles and authorization concept
Problems:
- Lack of uniform records of customer extensions of the system
- Increased workload with additional system changes
- Poor transfer of know-how when changing IT service provider
Benefits and results:
- Analysis of the information system with identification of its individual components and mutual interactions
- Creating higher level documentation
- Control of personalization of business solutions
- Economic incident management
- More efficient management of system functionality extensions
- Auditability of the state of customer development, settings and their changes since the introduction of reverse engineering
