Complex System for Digital Education - EMPIRE Case Study

Company

Tatra Leasing is a subsidiary of Tatra Banka with more than 30 years of experience in the leasing market. It offers its clients a wide portfolio of products ranging from various types of leasing to loans and installment sales. Tatra Leasing strives to provide its clients with universal, reliable, and comprehensive services with an individual approach based on their needs.

Our challenge and goal

Tatra Leasing designed a concept of a client zone that would allow customers to sign contracts online from the comfort of their homes without the need to visit a branch. Based on this concept and their specific requirements, we developed a solution – a comprehensive client portal that offers not only maximum convenience but also strong legal certainty thanks to fully integrated electronic signatures. The result is a platform where clients no longer need to go anywhere – everything can be handled online.

What does the client portal include?

The biggest challenge of the project was the integration with existing systems and ensuring strict security standards as well as compliance with the European eIDAS 2.0 regulation, along with integration within Tatra Banka’s hybrid infrastructure.

The project also required significant time investment due to the need for thorough process and technical analysis.

Our solution

In response to growing customer expectations and the need for digitalization, we designed and successfully implemented a modern online client portal for Tatra Leasing – a space where customers have everything important just a few clicks away.

Contracts, applications, documents, and messages – all clearly organized and available 24/7 from any device.

A key part of the solution is a fully digitalized signing process that enables clients to sign contracts quickly, conveniently, and securely – without the need for an in-person branch visit.

The client simply logs into their portal.
Selects the document they need to sign.
And completes the entire process electronically – securely, efficiently, and with full legal validity.

We used an advanced electronic signature for the client and a qualified signature with a qualified timestamp for Tatra Leasing, ensuring full legal compliance and maximum trust.

From a technological perspective, we integrated the client portal solution into Tatra Banka’s hybrid infrastructure. The client portal enables customers to conclude contracts that, once completed, are automatically archived in the bank’s document management system using a qualified seal for long-term preservation, ensuring their long-term validity and trustworthiness.

The client portal also includes a notification center for personalized communication, including email alerts and instant messages.

The result is a modern digital environment that saves time, money and human resources.

Project complexity

Size

3/6

Time

4/6

Finances

3/6

Complexity

2/6

Benefit for the customer

The provided solution has brought several benefits to the customer.

What Does the Client Say?

Our customer

The EMPIRE Institute educates companies, adults, and children, with more than 10,000 students attending its courses each year. In addition to languages, they also focus on developing soft skills and interactive courses for children — all delivered both in person and digitally.
The EMPIRE team consists of in-house staff and experienced external lecturers.

Our client EMPIRE came with a request to create a solution that supports their mission — making learning enjoyable.
The language school had been working with outdated, unsupported, and disconnected systems, which reduced both efficiency and overall visibility.

Our challenge and goal

One Solution for Everything.

That was exactly the goal of the project for EMPIRE Institute.
Our claim was to develop a centralized system that would bring together all agendas, roles, and processes under a single platform — without chaos, endless Excel sheets, or switching between multiple systems.

The biggest challenge was in-depth analysis: truly understanding what EMPIRE needed. And since the school was growing — along with its requirements — we had to stay flexible and ready to respond to new needs even during development.

Another challenge was ensuring smooth integration with two licensed systems — IAM (Identity and Access Management) and the Notification Center.

The Result?

A single comprehensive and unified system that simplifies work for everyone — from administrators and lecturers to the school’s clients themselves.

Our solution

We developed a new digital system for EMPIRE Institute.

For many years, EMPIRE operated on two outdated systems that did not communicate with each other and slowed down daily processes. Lecturers, clients, and administrators struggled with unnecessary manual work — Excel spreadsheets, manually assigning lessons, and copy-pasting emails were part of their daily routine. We changed that.

We designed a modern software solution that not only unified everything under one roof but also introduced a level of automation.

The new system also opened the door to the school’s clients, who now have direct access to important study overviews and reports without having to wait for an administrative response.

We divided the project into several phases, with the first and most extensive one laying a solid foundation: unifying agendas, streamlining processes, and creating a clear user-friendly environment for everyone.

Today, EMPIRE has a system that grows together with their ambitions.

What once took hours now works in just a few clicks — from assigning lecturers to smart notification delivery thanks to the new Notification Center.