Comprehensive Signing Solution for BVS
Company
Bratislava Water Company, Inc.
Project Duration
8 months
Implemented System
Custom software with electronic signing
Area
Water management
Our customer
Bratislava Water Company, Inc. (BVS) is one of the largest suppliers of drinking water in Slovakia. It provides the production and distribution of drinking water as well as wastewater management for more than 800,000 residents of Bratislava and the surrounding regions. As a modern public utility company, BVS has long focused on improving service quality, streamlining document management, and digitizing internal processes to deliver faster and more transparent communication to its customers.
Our challenge and goals
Before implementing the solution, BVS faced lengthy processes and high paper consumption, which burdened not only the company itself but also the environment. Every customer process—from application to contract—required printing, physical signatures, and manual document handling.
The goal of the project was to reduce paper-based administration, speed up the processing of requests at the contact center, and enable clients to access services 100% online.
Our solution
To meet all the client’s requirements, we developed custom software enhanced with electronic signing capabilities. Today, clients of Bratislava Water Company can sign forms, applications, and contracts in two ways:
Online from the comfort of their home, without the need to print, physically sign, scan, or send documents. The client simply selects the required document, signs it electronically on their device, and sends it with a single click.
At the BVS contact center, where the client signs the prepared document quickly and paperlessly on a signature tablet, allowing the center’s staff to access the document immediately on their device and proceed with further processing.
The solution for the customer was composed of several parts:
Custom software
Electronic signing
Signature tablets
Benefits for the customer
Process automation
Internal procedures are simplified and digitized, reducing the administrative burden on employees.
Shorter processing time
Applications and contracts are processed immediately after signing, without unnecessary delays.
Lower environmental impact
A paperless solution contributes to sustainability and saves thousands of sheets of paper annually.
Online accessibility
Clients can sign and submit documents easily from the comfort of their home.
Electronic signing
A secure and verifiable signature replaces the need for printing, scanning, or in-person delivery.
Improved customer experience
Clients appreciate faster, simpler, and more transparent processing of their requests.
Project complexity
Size
3/6
Time
3/6
Finances
3/6
Complexity
3/6
What did our customer say about the solution?
„The communication with BRAIN:IT was very professional. The entire implementation process at BVS followed the project schedule, and from our perspective, the project was completed with excellent results.”
– Jakub Dušička, Project and Relationship Manager v BVS
Are you interested in a similar solution?
We will be happy to help you create a system tailored to your needs – from design to implementation.